Our Process

Adding Luxury To Your Backyard Shouldn't Be A Headache - That's Why We Have Crafted A Process That's Easy

Pond Construction
Ponds Constructed
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Pond Cleaning And Maintenance
Ponds Cleaned & Maintained
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Pondless Waterfall Construction
Pondless Waterfalls
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Fountainscapes Installed
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A Process Designed For You

We know how important your home is to you. It’s not just a place to put your stuff or where you lay your head at night.

Your home is a reflection of who you are and what you love. It’s a place where memories are made and shared.

That’s why, when it comes to building your dream pond, we want you to be involved every step of the way. We’ll work with you to design a pond that is uniquely yours, and we’ll keep you updated throughout the build process so that you can see your vision come to life.

We’re not just builders – we’re storytellers. And we can’t wait to help you write the next chapter in your home’s story.

Shop pond at night light up

Our 10 Step Process

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1. Contact Us/Fill Out the Form

Fill out our form on our contact page and provide us with the details of your project. Feel free to attach pictures of your current backyard, or inspiration pictures so that we can get a better idea of your vision for your space.

Contact Us Phone

2. Phone Consultation

After you fill out the form, we will get back to you within 24 hours to talk in depth about your project and how we can help transform your space. During this time we will talk about design, budget, and timeline.

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3. In person Consultation

After we talk about your project on the phone, we will schedule a time to come do an on site consultation. There is a $300 cost for the on site consultation that will be applied to the final cost of your product when you move forward.

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4. Contract provided to the client during consultation

Once we have gone over the entire project, and decided on every detail, we will sign the contract and schedule the start date for your project.

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5. Project Deposit

Upon scheduling the start date of your project, we will collect a 50% deposit of the total project’s cost. The remaining 50% will be due upon completion of our work, only after you are fully satisfied with every detail.

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6. Work begins

This is where the fun happens! We will get to work in making your vision for you backyard come to life. During this time we will keep you updated and will be available to answer any questions you may have.

Pond Cleaning And Maintenance

7. Clean up

Once we are finished, we’ll make sure to clean up so that you can start enjoying your new pond as soon as we leave. 

Final Project Walkthrough

8. Final Walkthrough to ensure client satisfaction

Before we head out, we will do a final walkthrough with you to make sure that everything is exactly as it should be. If there is anything that does not completely meet your satisfaction, we will perfect it during this time.

Follow Up With Customer

9. Follow-Up

30 days after the completion of your project, we will follow up to make sure that you are loving and enjoying your new pond. After that, we will continue to follow up every 6 months for the duration of your craftsmanship warranty.

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10. 1 year Craftsmanship Warranty

We provide a 1 year craftsmanship warranty on all labor. You’ll also benefit from the manufacturers warranty on all applicable products.

Here’s What Our Customers Say…

We are honored to work with some amazing homeowners. We can't wait to help you bring your pond visions to life, and to help you take care of your investment.

Mike RogersMike Rogers
23:23 25 Aug 22
Everyone behind the counter are a pleasure to do business with. Scott… God loves ya and needs you and so do I
senan abdul-hamedsenan abdul-hamed
22:15 22 Jul 22
Love this place. Wonderful people. They got beautiful koi
Lisa MiracleLisa Miracle
03:27 06 Jul 22
Absolutely love going there. The ponds and fish on display are beautiful and the owners and employees are always friendly and helpful. It’s my favorite place to visit.
Linda HandranLinda Handran
23:20 17 Jun 22
Everything you need for ponding and more! The owners and staff are very friendly and helpful. It's our favorite springtime destination!
Jeffrey TornoJeffrey Torno
18:52 17 Jun 22
I have been going to Grass Roots for over 20 years and there Service, choice of Kois and problem solving they do and half gets better and better every year and they are very dependable.They do an awesome job every year cleaning out my pond for summer. If they had a 6☆I would give it a 6. Great going Grass Roots.
Danielle FraleyDanielle Fraley
18:21 30 May 22
Grass roots has everything I need to keep my pond and fish healthy year round! Everyone is knowledgeable and friendly! Spring clean outs and end of season shut down services are efficient and timely. Everyone we talk to is very friendly and helpful. We love visiting!
Michael HoydicMichael Hoydic
15:13 12 May 22
I always have a good and pleasant experience when I visit Grass Roots you really don’t want to leave because of the friendly atmosphere

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